Short Answer
You must notify your financial institutions and report identity breaches to the retailer immediately to absolute yourself of unauthorized platform purchases. Cybercriminals routinely compromise consumer profiles to reroute electronic merchandise to unverified storage lockers.
What Most Expats Don't Realize
You noticed a series of unexpected order confirmations in your email inbox but waited until the following morning to contact customer care. The hacker picked up multiple premium smartphones from an automated collection locker before corporate security could freeze the delivery routing. You lost €4,500 on your corporate credit card bill because your delayed reporting window allowed the automated logistics process to finalize.
What To Do
- Call your credit card provider immediately to block all pending corporate transactions and freeze your active accounts.
- Open your profile security tab to activate two-factor authentication and update your access password.
- "Ich habe diese Bestellung nicht autorisiert." (I did not authorize this order.) — state this clearly to the specialized account team to initiate a formal fraud investigation.
The Truth
Security in Germany is a shared responsibility. If you didn't have 2FA enabled, Amazon might play tough, but legally you aren't liable for orders you didn't place—provided you report it the moment you notice.