Verbraucherzentrale consultation

Overview

Use this when you have a consumer rights issue (defective product, unfair contract). Verbraucherzentrale offers low-cost advice in every state.

Timing to be aware of

When triggered

Reference only — your timing may differ. Confirm with the relevant office.

What you'll need

• Purchase receipt
• contract
• correspondence

Common questions

Questions people often look up at this stage. Answers are general — confirm with the relevant office or a qualified professional.

• I paid a deposit for a flat I haven't seen; how do I get my money back from a scammer?
• I found a perfect, cheap flat on ImmoScout24 but the agent is acting strange—how do I know it's a fake "Makler"?

Related events

• Insolvenzantrag (personal bankruptcy) process
  Critical
  When triggered
• Police report filing (Anzeige erstatten)
  High
  When triggered
• Strafanzeige gegen unbekannt (report against unknown)
  High
  When triggered
• Beratungshilfe application (legal aid)
  High
  When triggered
• Prozesskostenhilfe application (court aid)
  High
  When triggered